TERMS AND CONDITIONS

Bookmysports respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites.

In general, you can visit bookmysports website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your input to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.

There are times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information. If you choose not to provide the information we request, you can still visit the bookmysports website, but you may be unable to access certain options, offers and services.

bookmysports will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by the order of a competent Court in India or in relation to an investigation by law enforcement agencies ). bookmysports will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.

bookmysports will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. bookmysports will continue to enhance our security procedures as new technology becomes available.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you under-stand our current policies. Please reference the privacy policy in your subject line. bookmysports will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

1.0 ACCEPTANCE OF TERMS

1.1

The bookmysports.com website ("Website") is an internet based booking portal owned and operated by Brain Seed Sportainment Private Limited, with its registered office at Green Park, New Delhi 110016.

1.2

Through the Website, bookmysports.com shall provide you ("User") events/ sports-related information, pricing, availability and reservations across cities and rural areas throughout India ("Service"), as more particularly described and defined in the terms of service ("TOS") relating to such Service, This Service may be availed by the User, his family members and friends in India at any time during the year through vendors ("Service Providers").

1.3

This User Agreement ("Agreement") sets out the terms and conditions on which bookmysports.com shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by bookmysports.com from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.

1.4

Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that use of the Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not use the Website.

1.5

Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, ground/ court bookings, participation in events, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.

2.0 MODIFICATIONS OF TERMS

bookmysports.com reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

3.0 PRIVACY POLICY

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of in respect of the Website bookmysports.com, The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

4.0 LIMITED USER

4.1

The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only.

4.2

The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the bookmysports.com name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

5.0 DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY

5.1

bookmysports.com has endeavoured to ensure that all the information on the website is correct, but bookmysports.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. bookmysports.com makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.

5.2

Since bookmysports.com acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall bookmysports.com be liable for the services provided by the service provider.

5.3

Although bookmysports.com makes reasonable commercial efforts to ensure that the description and content in the Terms Of Service and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, bookmysports is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by the service providers.

5.4

bookmysports does not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

5.5

In no event shall bookmysports be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall bookmysports be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. further, bookmysports shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond bookmysports control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. The maximum liability on part of bookmysports arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. in no case the liability shall include any consequential loss, damage or additional expense whatsoever.

6.0 LINKS TO THIRD PARTY SITES

6.1

The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of bookmysports or the Website and bookmysports is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. bookmysports is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. bookmysports is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by bookmysports or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

6.2

bookmysports is not responsible for any errors, omissions or representations on any Linked Site. bookmysports does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

7.0 PROHIBITION AGAINST UNLAWFUL USE

As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.

8.0 USE OF COMMUNICATION SERVICES

8.1

The Website may contain services such as email, chat, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as "Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not:

  • defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
  • upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents;
  • upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
  • advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages;
  • conduct or forward surveys, contests, pyramid schemes or chain letters;
  • download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner;
  • falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  • violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service;
  • violate any applicable laws or regulations for the time being in force in or outside India; and
  • violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

8.2

bookmysports has no obligation to monitor the Communication Services. However, bookmysports reserves the right to review materials posted through Communication Service and to remove any materials in its sole discretion. bookmysports reserves the right to terminate the User's access to any or all of the Communication Services at any time without notice for any reason whatsoever.

8.3

bookmysports reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in bookmysports sole discretion.

8.4

bookmysports does not control or endorse the content, messages or information found in any communication service and, therefore, bookmysports specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user's participation in any communication service.

8.5

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering to such limitations if they download the materials.

8.6

We will be publishing the name of the person who is making the booking. This is for people not to make more than one booking.

9.0 TERMINATION/ACCESS RESTRICTION

bookmysports reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.

10.0 FEES PAYMENT

10.1

bookmysports reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the bookmysports Services. bookmysports further reserves the right to alter any and all fees from time to time, without notice.

10.2

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the bookmysports Services.

11.0 USER'S OBLIGATIONS AND USER ACCOUNT

11.1

In consideration of use of the Website, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law.

11.2

To avail a Service the User has and must continue to maintain at his sole cost: (a) all the necessary equipment’s including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.

11.3

The user also understands that the services may include certain communications from bookmysports as service announcements and administrative messages. the user understands and agrees that the services are provided on an "as is" basis and that bookmysports does not assume any responsibility for deletions, mis-delivery or failure to store any user communications or personalized settings.

11.4

Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user id and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to bookmysports. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the bookmysports services. bookmysports will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using bookmysports Services.

11.5

The user also agrees and undertakes to immediately notify bookmysports of any unauthorized use of the user's password or user id and to ensure that the user logs off at the end of each session at the website. bookmysports shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

11.6

The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or bookmysports has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, bookmysports has the right to suspend or terminate the User's registration and refuse any and all current or future use of the Website and/or any Service.

11.7

Furthermore, the User grants bookmysports the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

12.0 Breach

12.1

Without prejudice to the other remedies available to bookmysports under this agreement, the TOS or under applicable law, bookmysports may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if: (a) the user is in breach of this agreement, the TOS and/or the documents it incorporates by reference; (b) bookmysports is unable to verify or authenticate any information provided by the user; or (c) bookmysports believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or bookmysports.

12.2

bookmysports may at any time in its sole discretion reinstate suspended users. once the user have been indefinitely suspended the user may not register or attempt to register with bookmysports or use the website in any manner whatsoever until such time that the user is reinstated by bookmysports. Not withstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, bookmysports reserves the right to recover any amounts due and owing by the user to bookmysports and/or the service provider and to take strict legal action as bookmysports deems necessary.

13.0 PROPRIETARY RIGHTS

13.1

bookmysports may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by bookmysports and shall not copy, transmit or create derivative works of such material without express authorization from bookmysports.

13.2

The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

14.0 RELATIONSHIP

None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and bookmysports and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes bookmysports and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed bookmysports and its agents as their agent for this purpose.

15.0 HEADINGS

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the TOS or the right to use the Website by the User contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

16.0 INTERPRETATION OF NUMBER AND GENDERS

The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to this Agreement as a whole.

17.0 INDEMNIFICATION

The User agrees to indemnify, defend and hold harmless bookmysports from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by bookmysports that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TOS.

18.0 SEVERABILITY

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

19.0 TERMINATION OF AGREEMENT AND SERVICES

19.1

Either the User or bookmysports may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

19.2

The User agrees that bookmysports may under certain circumstances and without prior notice, immediately terminate the User's user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.

19.3

This Agreement may be terminated by either the User or bookmysports through a written notice to the other. bookmysports shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User's only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify bookmysports of such discontinuance.

19.4

Upon termination of the Service, User's right to use the Website/Services and software shall immediately cease. The User shall have no right and bookmysports shall have no obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.

20.0 NOTICES

All notices and communications (including those related to changes in the TOS, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:

  • If to bookmysports, at play@bookmysports.com or at the address posted on the Website.
  • If to a non- registered User, at the communication and/or email address specified in the application form availing of a bookmysports Service.
  • If to a registered User, at the communication and/or email address specified in the registration form.

Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

21.0 GOVERNING LAW

This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Delhi.

22.0 Purchase Policy

22.1 Payment Methods

  • BookMySports accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time.
  • Who You Are Buying From
  • Bookmysports acts as the agent to those who are promoting their facilities for which you are booking (to play or to learn). When you book, Bookmysports will be handling the transaction and collecting payment for the organizer/facility owner
  • Pricing and Availability
  • Bookmysports sells timeslots (duration) on behalf of Facility owners and does not control the inventory or its availability and pricing.

22.2 Age Limit

Bookings available above the age of 3 years.

22.3 Amount of Bookings Per Customer or "Booking Limits"

When booking court/grounds on bookmysports you are limited to a specified number of bookings for each sport which is defined by the entity.

22.4 Billing Information Verification

Occasionally, we receive incorrect billing or credit card account information for a booking order that can delay processing and booking. In these cases, bookmysports customer service will attempt to contact you, using the information provided at the time of booking. If bookmysports is unable to reach you after its initial attempt, bookmysports may cancel your booking and may open this booking for other customers.

22.5 Cancellation & Refund Policy

Customers are requested to go through the cancellation policy of the facility they are making the payment for. We prohibit any exchanges or refunds after a booking has been made. For Refund or Reschedule, please refer to facility specific Cancellation procedures.

22.6 Cancellation Policy

bookmysports believes in helping its customers as far as possible, and has therefore clearly specified the cancellation policies which are followed by each and every facility. Under this policy:
  • Cancellations will be considered only if the facility you are booking for allows to do so. This is mentioned on the policy furnished by the facility you are booking.
  • In case you feel that the facility you have booked is not as per your expectations, you must bring it to the notice of the facility management.

22.7 Cancelled/Postponed Events

Occasionally, events are cancelled or postponed by the facilities. Should this occur, someone from the facility will attempt to contact/inform you regarding the further process. In this case we usually reschedule or refund as per facility specific rules.

22.8 Customer Care

If you need help regarding your booking or any other issue, the best in the company is available. You can reach our customer service department at play@bookmysports.com

22.9 Booking Confirmation

If you do not receive a confirmation sms/email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process.bookmysports will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

22.10 Pricing and Availability

bookmysports makes available bookings on behalf of Event organizers/Sports facilities and does not control the inventory or its availability.

Bookings made on bookmysports are subject to a non-refundable per order processing fee.

22.11 Pricing and Other Errors

If the amount you pay for a booking is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able make a booking before its scheduled on-sale or presale date or you are able to book a time that was not supposed to have been released for sale, then: bookmysports will have the right to cancel that order and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

22.12 Refund Policy

Before making a booking, carefully review your booking details and the refund policy of the facility. We prohibit any exchanges or refunds after a booking has been made.

22.13 Who are you buying from

bookmysports acts as the agent to those who are promoting the sports activities for which you make bookings. When you make a booking for an event/sport, bookmysports will be handling the transaction and collecting payment for the organizer/facility holder.

23.0 BUYER BEWARE

Read Through our Terms and Conditions Carefully.

Accepting the Terms and conditions while booking online makes it a valid contract between you and us.

23.1

Booking Id's generated only through bookmysports.com shall be considered by us as a valid Booking Id.

23.2

Ensure the personal details entered including the card details are accurate. Booking Id's once generated cannot be can-celled/refunded/exchanged.

23.3

Ensure the Booking Id's are kept safe and always in your or such person's possession who is considered as your authorized/rightful holder of the same.

23.4

Ensure that the Booking Id's are not compromised or resold.

23.5

Do not entertain any person who sells print outs or sms of Booking Id's generated by us. If you come across any person undertaking such activity, immediately report the same to the local police station and to us at 91-9560393300.

23.6

We never sell a booking at a price higher than the price mentioned in our website.

23.7

We will never ask for your Personal Identification Number (PIN) details over the phone or through any means except through the trans-action page on the website when you book online.

23.8

Do not encourage any persons posing as our authorised representative/agent trying to sell you special offer voucher/gift vouchers/physically printed booking id's/winpins/voucher ecodes etc. Report the same immediately to us at 91-9560393300

23.10

Booking Id's generated entitled the holder thereof to a valid booking. It is your responsibility to ensure that the holder is the rightful holder of the same. Do not compromise or misuse the Booking ID’s.

24.0 Anti-Infringement Policy

Information published on this website are provided by third parties. Therefore, under prevailing laws Brain Seed Sportainment Pvt. Ltd. (owner of brand Bookmysports) qualifies as an intermediary with respect to such information under the Information Technology Act, 2000 and relevant rules made thereunder.

The company follows strict anti-infringement policy. An indicative list of information which qualifies as infringing is given below. Any information which:

  1. belongs to another person and to which the user does not have any right to;
  2. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  3. harm minors in any way;
  4. infringes any patent, trademark, copyright or other proprietary rights;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  7. impersonate another person;
  8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; (i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

In case an information qualifies as infringing, then any user or person affected by such information may write an email to grievance@bookmysports.com. The email shall contain the following information:

  1. Details of the information found to be infringing;
  2. Details of infringement;
  3. A screen-shot of the website /page containing the above information;
  4. Url or location of the webpage containing the above information;
  5. Contact details (alongwith phone number) of the person affected or aggrieved by above information;
  6. Contact details (alongwith phone number) of the person writing the above email;
  7. A clear statement that the above information is being provided in good faith belief that infringement has taken place.

A signed letter containing all the above information can also be sent to the following address:
Grievance Officer,
F-22, Second Floor,
Uphaar Cinema Complex,
Green Park Main,
Delhi-110016

As per its policy, the company accords top priority any such matters. However, it may take up to a month to process such email/letter and take appropriate action.

25.0 IT Act, 2000 & Information Technology (Intermediaries guidelines) Rules, 2011

Bookmysports is an intermediary under the IT Act, 2000 ("Act"). Intermediary has been defined in S.2(w) of the Act as "intermediary with respect to any particular electronic message means any person who on behalf of another person receives, stores or transmits that message or provides any service with respect to that message.

As per S. 79 of the Act an intermediary will be immune with respect to 'third party information' under the Act and Rules or Regulations under the Act in case of proper due diligence. In this line, the Government has notified the Information Technology (Intermediaries guidelines) Rules, 2011 ("Rules 2011") under S.79 of the Act.

Due diligence to be observed by Bookmysports as per Rules 2011:

  1. Publishing - Privacy Policy, Terms of Use and User Agreement on the website. The Terms of Use should state that third parties shall not display or use the resource in a way to infringe anyone's IPR, privacy or law etc. in India.
  2. Act to Remove any infringing or illegal material within 36 hours.
  3. Preserving such documents covered under (2) above for at least 90 days for investigation purpose.
  4. Provide all assistance to government authorities during investigation.
  5. Protecting all its sensitive data as mandated by the Information Technology (Reasonable security practices and procedures and sensitive personal Information) Rules, 2011.
  6. Report cyber security incidents and also related information with the Indian Computer Emergency Response Team.
  7. Publish the name of the Grievance Officer and his contact details and the mode of contacting him in case of any issue. Grievance officer will have one month to resolve the issue.

Cancellation Policy

bookmysports believes in helping its customers as far as possible, and has therefore clearly specified the cancellation policies which are followed by each and every facility. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the bookings have been confirmed.
  • There is no cancellation of orders placed under the Same Day Booking category.
  • No cancellations are entertained for those products that the (bookmysports) marketing team has obtained on special occasions like Pongal, Diwali, Valen-tine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • bookmysports does not accept cancellation requests for perishable items like flowers, eatables.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that line with a warranty from manufacturers, please refer the issue to them.

Refund Policy

Before making a booking, carefully review your booking details. bookmysports prohibits exchanges or refunds after a booking has been confirmed.

Who are you buying from

bookmysports acts as the agent to those who are promoting the sports activities for which you make bookings. When you make a booking for an event/sport, bookmysports will be handling the transaction and collecting payment for the organizer/facility hold-er.

Pricing and Availability

bookmysports makes available bookings on behalf of Event organizers/Sports facilities and does not control the inventory or its availability.

Bookings made on bookmysports are subject to a non-refundable per order processing fee.

Age Limit

Bookings available above the age of 3 years.

Amount of Bookings Per Customer or "Booking Limits"

When booking court/grounds on bookmysports you are limited to a specified number of bookings for each sport.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation sms or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. bookmysports will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Billing Information Verification

Occasionally, we receive incorrect billing or credit card account information for a booking order that can delay processing and booking. In these cases, bookmysports customer service will attempt to contact you, using the information provided at the time of purchase. If bookmysports is unable to reach you after its initial attempt, bookmysports may cancel your order and may let other customer make this booking.

Confirmation

bookmysports offers multiple confirmation options. The options may vary from for different activities. Currently the following confirmation options are available:

  • Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the facility.
  • SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the facility.
  • In case you experience any problems please call our help-desk 91-9560393300 for assistance
  • +Pricing and Other Errors
  • If the amount you pay for a booking is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to book before its scheduled on-sale or presale date or you are able to book that was not supposed to have been released for sale, then: bookmysports will have the right to cancel that booking (or the order for that booking) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Cancelled/Postponed Events

Occasionally, bookings are canceled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.

Customer Care

If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can reach our customer service department at play@bookmysports.com

DISCLAIMER POLICY

The information contained in this website is for general information purposes only. The information is provided by bookmysports and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through our website you are able to link to other websites which are not under the control of BOOKMYSPORTS. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Get Alerts

Get email alerts whenever sports matching your requirements hit the market.